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EXPERIENCE

Experience

2022-2023
REPLY VALOREM

UX Consultant to a fortune 500 software company providing expertise and guidance on internal customer service systems focused on simplifying and reporting Net Promoter Score (NPS) data for the company's products and services utilized worldwide. 

2016-2019
YPO (Young Presidents Organization)

Led day-to-day design initiatives, creating or reviewing various artifacts such as user flows, wireframes, comps, and prototypes for all digital properties.

2008-2013
American Express 
Incentive Services

Contributed as a member of a 5-person team responsible for crafting and upholding the user experience across key customer-facing ordering sites and backend systems. (Acquired by The Blackhawk Network in 2013)

2023
YOUR COMPANY HERE

Looking forward to this next leg of my journey with an organization that believes and practices a design-first philosophy.  Where our combined experiences are shared and valued so we grow together to design impactful experiences.  A place that makes it easy to forget it's called  work.

2019-2022
WORLDPAY From FIS

UX lead providing UX design strategy, planning, and Agile process improvement to successfully unite siloed teams. Led UX-centered phased approach to the redesign efforts of the organization's premier enterprise and small business portal experience.

2013-2016
Blackhawk Incentive Services 

Designed, evangelized and led a plan for the integration of UI/UX processes with Agile development methodologies rooted in d.school principals and design thinking concepts.

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